GREAT APPS LLC REFUND POLICY
If you purchased a subscription for paid content (“the app”) provided by Great Apps LLC, and you’re not completely satisfied with your purchase, please review our refund and cancellation policy here.
AUTOMATIC RENEWALS
Your subscription to the app will automatically renew for successive renewal periods of the same duration selected at the time of your purchase, at the then-current subscription rate. Until you cancel, your payment method will be charged during the 24-hour period of the renewal date. Your non-cancellation and continued use of the app reaffirms that Great Apps LLC is authorized to charge your card. Please be aware that your purchased subscription will not cancel automatically if you delete or uninstall the app.
APP STORE CANCELLATIONS
Please note that subscriptions cannot be canceled through the App Store and will not appear in your App Store subscription list due to our specific subscription terms. To cancel your subscription, please follow the cancellation instructions provided in our Cancellation Policy.
REFUND PROCEDURE
Refunds will only apply to the first full-price subscription charge and will not be extended to subsequent subscription renewals. Discounted payments, including trial and/or introductory offers, are non-refundable as they are provided at a reduced rate. To initiate a refund request for the first full-price subscription charge, you must submit a completed Refund Request Form within 30 days of the first full-price charge but before the next charge occurs.
1. Key Conditions for Refund Eligibility:
1.1. Trial and introductory offer payments are strictly non-refundable due to the discounted nature of the offer.
1.2. Refunds apply only to the first full-price subscription charge. Renewal charges are strictly non-refundable. It is the customer’s responsibility to cancel subscriptions prior to the renewal date.
1.3. No refunds will be issued for any requests submitted after 30 days from the first full-price payment.
1.4. No refunds will be issued for any requests submitted after the subsequent full-price charge occurs or an attempt of the subsequent full-price charge occurs.
1.5. The submission of a completed Refund Request Form is mandatory and can be accessed through the 'Manage Account' section on our website (greatapps.co) or by contacting our support team at support@greatapps.co.
1.6. You must provide a valid reason for your refund request, and we reserve the right to request further documentation or information before processing the request. We also reserve the right to deny the refund if sufficient justification is not provided.
2. Refund eligibility depends on when the Refund Request Form is submitted:
2.1. Within 14 days of the first full-price payment: eligible for a 100% refund of the first full-price payment.
2.2. Within 15-30 days of the first full-price payment: eligible for a 50% refund of the first full-price payment.
Your email address on the Refund Request Form must match the email address on your purchase receipt for a refund to be processed.
ONE-TIME PURCHASES
Certain Great Apps products are offered as one-time purchases and are explicitly marked as such during the checkout process. By clicking "Continue" on the payment page, you expressly authorize Great Apps to charge a one-time, non-refundable payment using your provided payment method. These payments:
Are non-refundable under all circumstances;
Are not associated with any subscription and will not automatically renew;
Provide access to the specified product or content only (e.g., a set of eBooks);
Do not guarantee any results or outcomes.
Please ensure that you review the product details and pricing carefully before completing your purchase, and consider saving a screenshot of the offer for your records.
PROCESSING REFUNDS
Refund processing may take up to 14 days to be completed. Should your refund request be approved, a refund will be processed back to your original payment method, and your subscription will be canceled immediately, resulting in the loss of access to premium app content.
CUSTOMER SUPPORT
For inquiries concerning cancellation or app access, our dedicated customer support team at support@greatapps.co is ready to assist.
BY CONTINUING TO UTILIZE OUR SERVICES, CUSTOMERS ACKNOWLEDGE AND AGREE TO ADHERE TO THE TERMS DELINEATED IN THIS REFUND POLICY.